This Refund Policy outlines the rules and guidelines for all purchases made through Kruzby Digital Media. Because our services are digital and begin processing instantly, refunds are limited and provided only under specific conditions. Please review this policy carefully before placing an order.
Last Updated: 04 December 2025
This Refund Policy outlines how refunds are handled for all digital services provided by Kruzby Digital Media. Because our services are virtual and start processing shortly after an order is placed, refunds are generally not possible.
By placing an order on shop.kruzby.com, you agree to the terms below.
All services offered by Kruzby are digital, non-tangible, and non-returnable.
Once an order has been delivered—fully or partially—no refunds will be issued under any circumstances.
This includes situations where:
You changed your mind
You purchased the wrong service
You entered the wrong username or link
Your account turned private during delivery
You lost followers due to platform updates
You expected specific engagement results not included in the service
Delivered = Non-refundable.
Refunds are only provided when:
The order has not started AND
The service cannot be delivered for technical reasons
If delivery has not begun, you may request a refund by contacting us.
We will not refund if:
Delivery has already started
You provided incorrect order details
You requested cancellation after processing began
Delivery was paused due to changes in your account (private, username changed, posts deleted, etc.)
If your refund is approved (for undelivered orders only):
Refund will be issued back to your original payment method OR
Added as Kruzby Wallet Balance (preferred for faster use)
Processing may take 3–7 business days, depending on your payment provider.
No refunds will be issued if delivery fails due to customer-related issues, such as:
Providing an incorrect username or link
Making the account private
Removing or hiding posts
Changing the username during order
Violating platform rules, leading to restrictions
These orders are considered ineligible for refunds.
Opening a chargeback without contacting us first may result in:
Account suspension
Order cancellation
Blacklisting from future service use
We encourage customers to contact our support team for any issues.
Kruzby is not responsible for:
Loss of followers/likes/views due to platform updates
Algorithm changes by Instagram, TikTok, or YouTube
Removals caused by platform detection or cleanup activities
These situations are not eligible for refunds.
All Kruzby products are virtual services.
Because of this:
They cannot be returned
They cannot be reversed
They cannot be refunded once delivered
This is standard practice for digital promotional services.
For refund-related questions, contact us at: